🔁 At A.G.O. Kidzmetics, we’re committed to making kids feel confident, clean, and cared for—with products that are as gentle as they are joyful. If something’s not quite right with your order, we’re here to help.
💛 Our Return Promise
Due to the personal nature of skincare and hygiene products, we do not accept returns on opened or used items. However, if you’re unhappy with your purchase for any reason, please contact us and we’ll make it right!
✅ Eligible Returns
We accept returns of unopened, unused products within 14 days of delivery.
To be eligible:
Items must be in original packaging
Seals must be intact and unused
You must include proof of purchase (order confirmation or receipt)
💵 Refunds & Store Credit
If your return is approved, you may choose between:
A full refund to your original payment method
Store credit toward a future purchase
Refunds are processed within 5–7 business days after the return is received and inspected.
🚫 Non-Returnable Items
Used or opened products
Gift cards or promo items
Sale or clearance items (final sale)
📦 How to Start a Return
Email us at info@agokidz.com with your order number and reason for return
We’ll provide return instructions and a shipping address
Return shipping is the customer’s responsibility unless the item arrived damaged or there was an error on our part
💬 Questions?
We're here to help! Reach out to our customer care team at info@agokidz.com
Because happy skin and happy hearts are always our priority. 💕
